1. Information We Collect
We collect information you provide directly when creating an account, making bookings, or contacting support. This includes:
- Personal information: name, email address, phone number, nationality.
- Payment information: processed securely through our payment partners.
- Booking information: dates, preferences, and travel details.
- Communications: messages exchanged with guides and providers.
We also collect information automatically, including device information, IP address, browser type, and usage patterns through cookies and similar technologies.
2. How We Use Information
We use your information to:
- Process and manage your bookings and payments.
- Connect you with tour guides and providers.
- Improve and personalize your experience on the Platform.
- Send booking confirmations and important updates.
- Ensure platform security and prevent fraud.
- Comply with legal obligations under Saudi Arabian law.
3. Information Sharing
We may share your information with:
- Tour providers and guides to fulfill your bookings.
- Payment processors to complete transactions.
- Analytics partners to improve our services.
- Law enforcement when required by Saudi Arabian law.
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures including 256-bit SSL encryption, secure data centers, and regular security audits to protect your information.
While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure.
5. Cookies
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can manage cookie preferences through your browser settings.
6. Your Rights
Under Saudi data protection regulations, you have the right to:
- Access your personal information.
- Correct inaccurate data.
- Delete your account and associated data.
- Withdraw consent for marketing communications.
- Request a copy of your data in a portable format.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance for up to 5 years.
8. Children's Privacy
The Platform is not intended for children under 18. We do not knowingly collect information from children. If we learn that we have collected data from a child under 18, we will promptly delete it.
9. Policy Changes
We may update this Privacy Policy periodically. We will notify you of material changes through email or a prominent notice on the Platform.
10. Contact Us
For any privacy-related questions or requests, contact our Data Protection Officer at privacy@mshena.com or visit our Contact Us page.